About ING

Values

Focusing on your development

People are at the heart of our business and it makes perfect sense that we should encourage every one of our people to develop to their full potential within ING. That’s why we work very hard to attract and retain talented, motivated people and to create an environment in which they can perform at the top of their abilities.

Your career development is a key issue for ING but our career philosophy stresses the need for individuals to take partial responsibility for their own development. We will give you the resources you need to understand and expand your own competences and experience; we will help you build a Personal Development Action Plan - a blueprint for your future with ING.

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"The thing that helped me in my first weeks in this big company was learning to never feel afraid to ask!"

Serdar Yalcin (Netherlands) ING Insurance Risk
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Valuing diversity

ING serves customers in 60 countries around the world so you won’t be surprised to learn that our business is truly ‘multicultural’. We value diversity and welcome talented people into our company no matter what their race, ethnicity, gender, age, sexual orientation, physical abilities, religious beliefs or personal philosophies.

We try to find the right balance in every area of our business - bringing together men and women from a wide range of backgrounds and nationalities. We believe that encouraging diversity is not only our social responsibility but also our long-term business advantage.

Finding the right balance

Change is a constant factor in our business. That makes ING an exciting place to work, but also a challenging place to work - we make and act on decisions fast and will expect you to enjoy that pace.

At the same time, we recognize that everyone is different and respect your individuality. We’ll expect you to build a case for your views and you may need to be persistent, but ultimately when it comes to balancing your work and personal life you’re in the driving seat.

Doing Well by Doing Right

Operating in a highly competitive global market, our results can be attributed to our willingness to challenge conventional thinking. We pioneered the concept of the integrated financial services company, bringing banking and insurance together to benefit our customers and strengthen our business. Another example is ING Direct. This innovative marketing strategy & communication approach of retail banking started in 1995 and today ING Direct is a leading direct bank with over 15 million customers in 9 large countries.

Like every business, success depends on delivering results. But at ING we are also motivated by something more – ensuring that every decision we make is the right one. And as a result we are doing well for our customers, our stakeholders and ourselves. In short: ‘Doing Well by Doing Right’.

Our top priority is to listen to the needs and perspectives of our diverse customers – allowing us to stay connected to them, to respond more effectively and anticipate their needs. But from there we encourage our colleagues to take charge and make their own decisions. That way, a good outcome is something we can all feel part of.